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Contact Centre Self Service Portal

Terms of Use

This page (together with the documents referred to on it) sets out the terms and conditions that govern your use of this website, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, you must close out of the site and avoid visiting it again.

Who owns and operates this site:

The site is owned and operated by Ipsos UK Limited (Registered Number 01640855) whose registered office is situated at 3 Thomas More Square, London, England E1W 1YW. Ipsos UK Limited is commonly known as "Ipsos UK", and is part of the Ipsos worldwide group of companies.

Permitted uses of this site:

Visitors use of this site is permitted on a temporary basis, and we reserve the right to withdraw or amend the information and services we provide for visitors. Visitors’ use of this site is limited to viewing information about Ipsos UK Telephone Operations, and using the "apply to join our panel" functions to register their interest in becoming a casual telephone interviewer.

Casual workers who are registered on our Telephone Interviewers panel can use this site to book shifts, view their QC results and access other information that we may make available to interviewers via the site by logging into this site’s "Self Service" Portal.

We will not be liable if for any reason the site or any part of it is unavailable at any time or for any period.

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For harming or attempting to harm children or other vulnerable people in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of Use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored; any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Self Service Portal Security:

Telephone Interviewers will be provided with a user identification code, password or other piece of information that as part of our security procedures, can be used to log into this site’s "Self Service" Portal.

Your use of the "Self Service" Portal is subject to the following conditions:

  • You must treat your login details as confidential, You must not disclose them to anyone else.
  • If you believe or suspect your user login details have been disclosed to someone else, you must inform Ipsos UK immediately.
  • Ipsos UK reserves the right to disable any user’s access to the "Self Service" Portal if we have any reason to believe the security of that user’s login details have been compromised.
  • Deliberate breaches of these security rules or any other misuse of the "Self Service" Portal may constitute serious misconduct and will result in disciplinary action against you.

Use of your personal Information:

For full details of how we will use your personal information, please see our privacy policy which can be found here

If you use the "apply to join our panel" function, we will use the personal information you provide for the purpose of assessing your suitability to join our panel of Telephone Interviewers. We may also use your information to conduct research and compile reports on applicants using this site.

Personal information provided whilst logged into the "Self Service" Portal may also be used to assign you to projects taking place on the shifts you book using the "Self Service" Portal. It may also be used to update your interviewer records and manage our relationship with you.

Viruses, hacking and other offences:

You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt to gain unauthorised access to our site, the server on which this is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this site will cease immediately.

Intellectual property rights:

Ipsos UK, or our parent company Ipsos SA, are the owners or the licensee of all intellectual property rights in this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site(s) for your personal use only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site(s) must always be acknowledged.

You must not use any part of the materials on our site(s) for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site(s) in breach of these terms of use, your right to use our site(s) will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The logos and/or designs used on this website are registered trademarks belonging to us or our parent, subsidiary or associated companies and you do not have the right to use such trademarks without our express permission.

Our liability

The material displayed on our site(s) is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site(s) or in connection with the use, inability to use, or results of the use of our site(s), any website(s) linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site(s) or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site:

If you wish to link to this site, or make any use of material on our site(s) other than that set out above, you must first obtain our written agreement. Please contact compliance@ipsos.com for further details.

Changes to these Terms of Use:

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

Links from our site:

This site may contain links to other site(s) and resources provided by third parties. These links are provided for your information only. We have no control over the contents of those site(s) or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

These Terms of use are governed by English law. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, this site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Any concerns regarding material appearing on this site:

If you have any concerns about material which appears on our site(s), please contact Compliance Department, Ipsos UK, 3 Thomas More Square, London, England, E1W 1YW.
© Ipsos UK Limited, all rights reserved.
Ipsos UK Limited (trading as "Ipsos UK") is a company registered in England (01640855) whose registered office is situated at 3 Thomas More Square, London, England E1W 1YW